Sai Creations

FAQ

How can I place an order?

You can view & order any of your favorite items displayed on website. After selecting an item, you can ‘Add to Cart’ and continue shopping or can proceed to Fast checkout by clicking on ‘My Cart’ on top right corner of the website. It will take you to check out for completing the payment. Moreover, you can create an account to save your information for future purchases and enjoy the season’s best deals & offers.

How do I know the current status of my order?

Sai Creations Sales management team will keep you updated regarding status of your order via Email/Phone/text.

How do I know that I have made the order on your website?

After placing the order, you will get order confirmation email with order number. By this way you can keep track of the order you have made on our website.

How long will it take for my order to reach me?

We take 5-8 business days (for orders to be delivered in India) & 15-20 business days (for orders to be delivered in US and other countries). We will inform you immediately in case we require more time for a particular item. Customizations of products would require more time, time frame for delivery will be notified to the customer.

What product range will be offered at Sai Creations?

We have an exclusive & largest collection of women ethnic wear, right from designer sarees to salwar suits with vibrant color, patterns, and styles and from traditional Kurtis to beautiful Bridal wear. We are known for our world famous banarasi sarees collection. We have Men’s Ethnic Wear including Groom Collection, Festive Shervani’s, Kurtas and Pajamas of Elegant Designs & attractive colors.

Do the shipping charges vary from country to country?

There is no shipping charges for orders to be delivered in India. However, for all other countries, we charge flat rate of $14.99.

How is the item delivered?

All the items are delivered through our logistics partner DHL, DTDC, FedEx & UPS & USPS International.

Is there any kind of Import Duty / Vat / Custom Tax on receiving products?

Yes, there may be Import Duty / Vat / Custom Tax and must be paid directly by you. Since these are not in our control and not even included in ordering process, Government may charge you there on receiving goods.

Can I pay using my Debit card/Credit Card?

Yes, we accept all major debit cards/Credit Cards.

How do I know that you have received my payments?

You would receive an email confirmation that we have received your payments along with your order number.

Can I pay using bank transfer?

No, we currently do not accept the bank transfer payment.

Are my credit card number secure?

Credit card details are accepted through SSL protocol. Scripts capable of processing credit card transactions securely power all the transactions. This ensures that the information is encrypted before being transmitted.

What is the procedure to return a product, if I don’t like it?

Please report the return to us within 24 hours of receiving the product. You may email us at customersupport@saicreationsweb.com, please include your order number and reason for returns.

Do you accept returns?

Yes, we do accept returns if you don’t like the product. You will be responsible for return shipping cost. Please refer to our returns policy.

Will I get a full refund if I return the product?

The value of refund varies from one case to another. If the item is unused/brand new, you will receive full refund upon receipt of item. Please refer to our returns policy.